Confirm Active Internet ConnectionĬonnecting to the App Store requires a stable internet connection. Also, we suggest trying this method a few times, as there might be a delay in connection or a connectivity issue that causes the App Store to stop working. So, the first thing you should do now is to tap on the Retry button and see if it can reconnect your device to the App Store.
Looks like a stock answer, I have replied and hope they dig into it further.Normally, when you encounter this “Cannot Connect to App Store” message you will also see a “Retry” option right below it. If you can’t solve the problem with the information in the above articles, the best way to proceed is to try to determine if the problem is with your computer or network, and then talk to a local computer diagnosis/repair shop or your internet service provider respectively.
Many issues require someone to actually look at your machine or test your network and internet connection under a variety of circumstances, both of which we can't do here. Steam Support is not really the best source for help with in-depth network troubleshooting. Additionally, our diagnosing and reporting network problems article has information that will help you self-solve different network problems you may be experiencing. We also recommend visiting our Required Ports for Steam article to ensure the required ports for Steam are open. Network problems can be caused by a variety of things, so please go through our Troubleshooting Network Connectivity article for probable fixes even if it seems like your network is functioning correctly. It sounds like you’re having network problems. I submitted a support ticket and here is the response from Steam support:
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